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Troubleshooting

This section provides you with tips on how to solve the most common problems you may encounter on our Online Sportsbook and Online Casino.

Before continuing, please make sure your system matches or surpasses all our Minimum System Requirements, as well as checking for the following:

Operating System: Our Online Sportsbook and Online Casino programs were developed for the Microsoft Windows platform. Recommended Operating Systems include Windows 98, Windows NT 4, Windows Millennium, Windows 2000, Windows XP (Home or Professional) and Windows Vista.
Default Internet Browser: Though our Online Sportsbook and Online Casino (Browser Version) work on the majority of the Internet Browsers available for the Microsoft Windows and OSX platforms, it is recommended that you use Microsoft Internet Explorer 5 or later. For best results, update your Internet Browser Software to its latest version. AOL users should update the AOL software AND Internet Explorer Software to their latest versions.
Clean your Temporary Internet Files: If you experience problems while using our Online Sportsbook or Online Casino, first delete the Temporary Internet Files of your web browser and try again. Check your Browser's documentation or Help for details.
Adobe® Flash Player: The Online Casino was developed using Adobe® Flash technology. It is recommended that you install the latest version of the Adobe® Flash Player to run the Online Casino properly. To download and install the Adobe® Flash Player visit www.adobe.com.
Disable Popup Programs: If while using our Online Casino you experience problems seeing the Casino Game's window, disable any anti-popup programs you may have running and try again. You may need to close and re-open any active browser windows.
Configure Your Firewall: If you receive an error message on our Online Sportsbook or Online Casino asking you to disable your Firewall, stating a "Communication Error" or similar, your Firewall program may preventing the Sportsbook or Casino to communicate with your computer correctly. You may need to ether disable the Firewall program or configure it to allow our software to have Internet Access in your computer. For more information, contact the Firewall Software's vendor.
Passwords are Case-Sensitive: Remember to double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Following these guidelines will help you address most of the problems you may encounter. If you meet with additional difficulties please refer to the Frequently Asked Questions section below. If these do not provide you with a solution, feel free to Contact Us.

Frequently Asked Questions (FAQ)

Online Sportsbook

Problem:

When I enter my username and password I get an error that reads "Sorry, invalid code or password entered. Check the Caps Lock and retry."

Solution:

Remember, passwords are case-sensitive. Double-check your password for spelling errors and/or Capital letters. Your password must be written with exactly the same uppercase and lowercase letters as when you signed up.

Problem:

I click on the link to enter the Sportsbook System, but nothing happens.

Solution:

Make sure you have the latest version of Microsoft Internet Explorer or Mozilla Firefox. Check if you have any Popup Blocker Software running on your computer and ether disable it or configure it to allow Popup windows on this website.

Problem:

I enter my CODE and PASSWORD, but when I click on the "Enter" button all that appears is a blank page.

Solution:

Clear your Temporary Internet Files/Internet Cache on your web browser and restart your computer. Internet Explorer and AOL Users should do the following:

Open Internet Explorer. On the top of the window, go to "Tools" then "Internet Options" and in the "Temporary Internet Files" section click on "Delete Files", then "OK". Then Restart your computer.